CUSTOMER SUPPORT
04Nov 2011
Yesterday I got a nice email from a happy customer who had trouble with one of our instruments:
"Hey buddy,
Thank you so much. I have been telling everyone about you and Meinl. I have been a musician all of my life and this is the best customer service I have ever received. Thank you from one musician to another."
This one is for you, Garrett Davidson!
Mario
4 responses to CUSTOMER SUPPORT
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Mario Cerda Cornejo said on November 05, 2011 - 03.35
Amigos, mi nombre es Mario y soy de Guadalajara, Mexico. A mí me encantan las percusiones en especial las darbukas, y hace poco tiempo que compre una de la misma marca de ustedes solo que tuve un problema con ella al afinarla, debido a que el materiual es muy fragil no soporto la afinada que le di. En la tienda en donde la compre no me pudieron ayudar y ahora me quede sin darbuka. Me interesa mucho este instrumento y aqui en Mexico es muy dificil conseguir una de buena calidad; les escribo con la finalidad de que me ayuden a conseguir una que si sea de buena calidad, quisiera que me asesoraran para poder comprarles una a ustedes. Espero una respuesta, les mando un muy afectivo saludo, me encantan sus instrumentos tienen alto prestigio.
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mario schmitt said on November 07, 2011 - 13.57
Querido Mario,
Thanks for your inquiry.
I would recommend to you our copper darbukas. But in the end it depends on your approach.
Here you can see our wide selection:
http://meinlpercussion.com/no_cache/percussion/meinl-percussion/darbukas/
This is a demonstration of our jingle darbuka (also a very nice instrument):
http://www.youtube.com/meinlpercussion#p/search/0/nStIoOQJSiE
In regard of the tuning key - you can get a similar tool in any do-it-yourself-store.
I am glad to hear you like our instruments.
Un saludo
Mario Schmitt -
Guy said on December 23, 2011 - 14.27
Hi, I have a request. I have a acrylic drum set with chrome hardware I just bought. I'd like to buy your Headliner acrylic bongos to match it since I always play with a set of bongos to my left to sound color. However, like most drummers, I'm very detail oriented and right now you only offer them with black power coated rims. Would it be possible to get them with chrome rims? Thanks
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meinl percussion said on January 09, 2012 - 08.13
Sorry, we don't offer these with chrome rims.
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