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solving general site issues

I keep being asked to log in, even though I entered my username and password correctly. What should I do?

If you are unable to login with what you know to be your correct username and password, please ensure that you have cookies enabled. If your cookies are already enabled or enabling them doesn't resolve this issue, try the second process below: Clearing the browser's cache.

Enabling cookies:

To find out how to enable cookies, click your browser:
·    Internet Explorer 7
·    Internet Explorer 6
·    Firefox 2.x (PC)
·    Firefox 1.x (PC)
·    Firefox (Mac)
·    Safari

Enable cookies for Internet Explorer 7

1.    Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View, click the Windows "Start" button, then select "Settings" and "Control Panel").
2.    Open the Internet Options icon.
3.    Choose the "Privacy" tab.
4.    Click the "Advanced" button.
5.    Check the box "Override automatic cookie handling" under the Cookies section in the Advanced Privacy Settings window.
6.    Under First-party Cookies, select the "Accept" or "Prompt" option.
7.    Under Third-party Cookies, select the "Accept" or "Prompt" option.
(Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
8.    In the Internet Options window, click "OK" to exit.
9.    If this doesn't solve the issue, try: Clear the cache for Internet Explorer 7.

Enable cookies for Internet Explorer 6

1.    Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View, click the Windows "Start" button and select "Settings" and "Control Panel")
2.    Select the "Privacy" tab.
3.    Click the "Advanced" button.
4.    Place a check in the "Override Automatic Cookie Handling" check box.
5.    Under First Party Cookies, select the "Accept" or "Prompt" option.
6.    Under Third Party Cookies, select the "Accept" or "Prompt" option.
(Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
7.    In the Internet Options window, click "OK" to exit.
8.    If this doesn't solve the issue, try: Clear the cache for Internet Explorer 6.

Enable cookies for Mozilla Firefox 2.x (PC)

1.    In Mozilla Firefox, select "Tools" from the file menu.
2.    Select "Options".
3.    Click on the "Privacy" icon in the top panel.
4.    Check the box corresponding to "Accept cookies from sites".
5.    Click "OK" to save and close.
6.    If this doesn't solve the issue, try: Clear the cache for Firefox 2.x (PC).

Enable cookies for Mozilla Firefox 1.x (PC)

1.    In Mozilla Firefox, select "Tools" from the file menu.
2.    Select "Options".
3.    Click on the "Privacy" icon in the top panel.
4.    Click on the "Cookies" tab.
5.    Check the "Allow sites to set cookies" checkbox.
6.    Click "OK" to save and close.
7.    If this doesn't solve the issue, try: Clear the cache for Firefox 1.x (PC).

Enable cookies for Mozilla Firefox (Mac)

1.    Go to the "Firefox" drop down menu.
2.    Select "Preferences".
3.    Select the "Privacy" icon.
4.    Under "Cookies", mark the checkbox for "Allow sites to set Cookies".
5.    If this doesn't solve the issue, try: Clear the cache for Firefox (Mac).

Enable cookies for Safari

1.    Go to the "Safari" drop down menu.
2.    Select "Preferences".
3.    Select the "Security" icon at the top panel.
4.    Under "Accept Cookies" section select "Only from sites you navigate to".
5.    If this doesn't solve the issue, try: Clear the cache for Safari.

Clearing the browser's cache

If your cookies were already enabled or enabling cookies doesn't resolve the problem, you may also want to clear the cookies that are stored on your computer (Please note that while clearing your cookies may resolve the problem, it will also remove your saved settings for sites you've previously visited.)

To find out how to clear the cache, click your browser:

·    Internet Explorer 7
·    Internet Explorer 6
·    Firefox 2.x (PC)
·    Firefox 1.x (PC)
·    Firefox (Mac)
·    Safari

Clear the cache for Internet Explorer 7

1.    Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2.    Open the "Internet Options" icon.
3.    Click on the "General" tab if it isn't selected already.
4.    Under the Browsing history section, click the "Delete…" button.
5.    Click the "Delete cookies…" button.
6.    Select "Yes" if a box appears to confirm.
7.    Click "OK" to close the window.

Clear the cache for Internet Explorer 6

1.    Click "Start" and select "Control Panel".
(Note: Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel")
2.    Open the "Internet Options" icon.
3.    Click on the "General" tab if it isn't selected already.
4.    Under the heading "Temporary Internet files," click the "Delete Cookies..." button.
5.    Click "OK" for the "Delete all cookies in the Temporary Internet Files folder?" prompt.
6.    Click "OK" to exit.

Clear the cache for Mozilla Firefox 2.x (PC)

1.    In Mozilla Firefox, select "Tools" from the file menu.
2.    Select "Options".
3.    Under the "Private Data" heading, click the "Clear Now" button.
4.    Click "OK" to exit.

Clear the cache for Mozilla Firefox 1.x (PC)

1.    In Mozilla Firefox, select "Tools" from the file menu.
2.    Select "Options".
3.    Click on the "Privacy" icon in the top panel.
4.    Click on the "Cookies" tab.
5.    Check the "Clear Cookies Now" button.
6.    Click "OK" to save and close.

Clear the cache for Mozilla Firefox (Mac)

1.    Go to the "Firefox" drop down menu.
2.    Select "Preferences."
3.    Select the "Privacy" icon.
4.    In version 1.5, click "Clear Cache Now." In 1.0, next to "Cache," click the "Clear" button, and then "OK." In 2.0, click on the "Clear Now" button under the "Private Data" heading.

Clear the cache for Safari

1. Go to the "Safari" drop down menu.2. Select "Preferences".3. Select the "Security" icon at the top panel.4. From the Security dialog box, click "Bookmarks".5. Click "Show Cookies".6. From the Cookie dialog box, click to choose cookies from MEINL percussion.com, and click "Remove". Alternatively, if you want to delete all cookies, click "Remove All".7. Click "Done".

I forgot my user name or password. How do I log back into the site?

Under the Login formula on the right click the red marked text “forgot your password?” Now, you can enter your email address you entered by creating your account. Remember you can always change your email address, password etc.

I never received my confirmation email.

If you have just joined MEINL percussion, the confirmation link is included in the "Welcome" email you received after signing up. If you were already a member of MEINL percussion and are now confirming your email, you will receive a separate confirmation email.
If you don't receive either the welcome or confirmation email when you expect to, check in your email client's spam folder—some are more aggressive than others about identifying spam. If you still haven't received it after several hours, shouldn’t hesitate to contact us at info@meinlpercussion.com. As a subject note MY ACCOUNT CONFIRMATION.

My upload's been running a long time and hasn't completed. What should I do?

Uploading a video can take several hours, depending on the length of your video and the demand on the servers. If your video upload is taking longer than 24 hours to complete, we recommend cancelling the upload, checking the length and settings for your video, and uploading it again.

What does "AN ERROR OCURRED DURING CONVERTING YOUR VIDEO” mean?

This means that your video is in a format that our system doesn't accept. We accept most file formats, including .wmv, .mov, .mpg, or .avi. If your video meets these minimum requirements and still won't upload, it may be due to a problem with the video compression you are using. We recommend the MPEG4 (Divx, Xvid) format at 320x240 resolution with MP3 audio.

If you're using Windows Movie Maker, it's also possible that you tried to upload your .MSWMM file. This is not an actual movie file. An .MSWMM file is a Windows Movie Maker project file. If you're satisfied with your movie, choose the "Save Movie File" option under the "File" menu to create a movie file that can be uploaded to MEINL percussion.

The sound is out of sync on my video. How do I fix it?

Out-of-sync sound is usually the result of using an audio codec that our system doesn't support. We're always adding new ones, but if this happens to your video, you can try re-encoding it with a different audio compression. We recommend MP3 audio for best results.

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