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solving video player issues

The video won't play, what's wrong?

For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you’ve installed.
Please completely uninstall Flash before reinstalling the latest version.
To uninstall Flash, please follow Adobe’s instructions, listed here: www.adobe.com/cfusion/knowledgebase/index.cfm
Once you're done, restart your computer and follow Adobe’s instructions for reinstalling Flash: www.adobe.com/shockwave/download/download.cgi
If the instructions above don’t resolve the issue please try the following:
1.    Temporarily disable popup blocking software installed on your computer to test.
2.    Allow MEINL percussion.com as a trusted site in your Firewall software.
3.    Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren’t set as the default streaming application, as this might affect the video player.

If you have any more problems please contact us. info@meinlpercussion.com

There is a QuickTime logo over my video player. What did I do?

If you see a QuickTime logo over your video player and are unable to play videos, make sure QuickTime isn't your default Flash player. To correct your QuickTime preferences:
1.    Open QuickTime Player.
2.    Click "Edit" in the menu bar.
3.    Click "Preferences," then click "QuickTime Preferences."
4.    Click the "Browser" tab.
5.    Click "MIME Settings."
6.    In the "MIME Types" box, make sure the "Miscellaneous" option is unchecked.
7.    Click "OK," "Apply," and "OK."
8.    Restart your computer.

Clear the cache for Internet Explorer 7

1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Click the "Delete" button.
5. Under the heading "Temporary Internet files," click "Delete Files".
6. Click "OK" to exit.

Clear the cache for Internet Explorer 6

1. Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
2. Open the "Internet Options" icon.
3. Click the "General" tab if it isn't selected already.
4. Under the heading "Temporary Internet files," click "Delete Files...”
5. Click "OK" to exit.

Clear the cache for Mozilla Firefox 2

1. Open Mozilla Firefox and click on the "Tools" menu.
2. Select "Options" then "Advanced". (Top right)
3. Click the "Network" tab.
4. Under the "Cache" heading, click the "Clear Now" button.
5. Click "OK" to exit.

Clear the cache for Mozilla Firefox 1.x

1. Open Mozilla Firefox on the "Tools" menu.
2. Select "Options" then the "Privacy" icon.
3. Click "Clear" across from the Cache option.
4. Click "OK" to exit.

Clear the cache for Safari

1. From the Safari menu, click "Empty Cache".
2. When asked "Are you sure you want to empty the cache?” Click "Empty".
3. Click "Done".
4. Reload the page.

Why can't I hear the audio when I'm watching a video?

To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets these requirements for running the video player:

1.    Macromedia Flash Player 7.0+ plug-in
2.    Windows 2000 or higher with latest updates installed
3.    Mac OS X 10.3 or higher
4.    Firefox 1.1+, Internet Explorer 6.0+, or Safari 1.0+
5.    Broadband connection with 500+ Kbps

If your system meets all the requirements, but the video player still isn't working properly, please try troubleshooting with a different browser. Remember to test the audio on multiple videos!

My video is out of sync or upside-down. How can I fix this?

It may be a problem with the video compression you are using. We recommend the MPEG4 (Divx, Xvid) format at 320x240 resolution with MP3 audio. If you uploaded a .mov file, try converting it to .avi or wmv first. Resizing your video to these specifications before uploading will help your clips look better on the video player. You can resize and compress your video using editing software.

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